Monday: 10:30a-4p

Tuesday: 10:30a-4p

Wednesday: 10:30a-6p

Thursday: 10:30a-4p

Friday: 10:30a-4p

Saturday: 10:30a-4p

Sunday: CLOSED

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

We ship all of our orders USPS for a flat rate of $8.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

New England Stitchery ships to addresses within the Continental U.S

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Due to the custom nature of needlepoint, returns are handled on a case-by-case basis. Accepted returns will be refunded in the form of a gift card. If you have questions on your purchase, please contact us at newenglandstitchery@gmail.com. 

Returns will not be accepted as follows: 

- Canvases that have been stitched or damaged 

- Fibers that have been cut or opened  

- Fibers that do not match our in stock dye lots 

Damage and Other Issues 

We understand things happen and an item may be damaged or the wrong item may have been inadvertently packaged. Please inspect your items upon receipt and reach out to us right away at newenglandstitchery@gmail.com so we may rectify any issues.